Learn All About Uber Crew

Uber Crew is a new program where drivers and delivery people in your state work directly with decision makers at Uber to help improve the App, collaborate on new products, and improve the overall experience for drivers and delivery people in their area.

Crew Members are drivers and delivery people just like you. Anyone can apply and you get to help choose the Crew Members in your state.

What is Uber Crew?

Last year, Uber committed to changing the way we listen to drivers and delivery people. Uber committed to doing better at acting on your feedback and empowering you with greater representation. Uber Crew is a step in that direction.

Uber Crew is a new program that gives you the chance to choose a driver to collaborate with Uber and improve the transparency into how Uber uses your feedback. As the people who drive and deliver, you know your work better than Uber ever could. That’s why your feedback is so important.

With Crew, you can help select other drivers and delivery people near you to raise issues to Uber’s decision-makers and collaborate with Uber on features and improvements. By participating in Uber Crew, you can help Uber give drivers and delivery people everywhere a better way to make their voices heard.

What is a Crew Member?

Crew Members will take an active role in improving the experience for all drivers & delivery people by amplifying Earners’ voices and collaborating with Uber. Chosen by you, a Crew Member is a driver or delivery person that will:

Meet with local drivers and delivery people over video or phone to discuss local issues
Raise local issues to Uber’s regional teams
Collaborate with Uber’s product teams on new app features
Provide feedback and ideas on new projects

What does a Crew Member do?

Crew Members will sit on a regional committee with other drivers and delivery people and will provide feedback to Uber’s operations and product teams. They’ll also collaborate with Uber employees on a new feature. Crew Members can volunteer their time to:

Meet with local drivers and delivery people over video or phone to discuss local issues
Raise local issues to Uber’s regional teams
Collaborate with Uber’s product teams on new app features
Provide feedback and ideas on new projects

Am I eligible to be a Crew Member?

It’s important that you have a sufficient level of experience and familiarity with the Uber platform in order to be informed in the forum setting. Therefore, to be eligible for selection, you must meet the below criteria at the time of application:

Completed at least 150 trips (inclusive of both rides + eats) OR must have been earning on the platform for at least one year
Have completed at least one trip in the last 30 days
Account is in an active status
Must complete the entire application, including video application section

Are Crew Members independent?

Crew Members are drivers and delivery people who use the Uber app, like yourself. They will be selected by you to represent your state. They are not employees of Uber and Uber will not be involved in the selection process.

How do I contact my Crew Member?

We will share information for the designated Crew Members in your state and you will be able to reach out to them via a portal managed by Street Level Strategy.

Are Crew Members compensated?

Street Level Strategy will be compensating Crew Members directly for participating in the program.

How many Crew Members will there be?

The program is currently live in the North East, Midwest, select Southern states and Western states (excluding California). Currently there are 47 Crew Members, but we hope to scale to the entire US in early 2022.

How long do Crew Members serve?

Crew Members will serve for a 12 month period.

What is the time commitment of being a Crew Member?

We expect that a Crew Member will likely spend approximately 50 hours over 12 months. Time is voluntary but we anticipate you will get out of it what you put into it.

Can I participate if I live elsewhere in the US?

The program is live in the following states: Connecticut, Delaware, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, Alaska, Arizona, Colorado, Hawaii, Idaho, Iowa, Montana, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Utah, Wyoming, Washington

We plan to rollout to the rest of the US in early 2022.

States included in the pilot program:
Illinois, Indiana, Kansas, Kentucky, Michigan, Minnesota, Missouri, Oklahoma, Ohio, Tennessee, Wisconsin.

Who is Street Level Strategy?

Uber Crew is managed by Street Level Strategy, LLC, an independent consulting firm that specializes in outreach, public education, and community organizing. Street Level Strategy is managing all aspects of the application and selection process. Crew Members will work directly with Street Level Strategy during the program.