<h1><strong>Uber Crew Town Hall</strong></h1>
<p>Uber Crew is a program that gives you the chance to choose a driver or courier to collaborate with Uber and improve the transparency into how Uber uses your feedback.&nbsp;</p>
<p>With Crew, you can help select other drivers and couriers near you to raise issues to Uber’s decision-makers and collaborate with Uber on features and improvements. By participating in Uber Crew, you can give drivers and couriers everywhere a better way to make their voices heard.</p>
<p>As part of the Uber Crew Program, Street Level Strategy hosts a virtual Town hall with Crew Members twice a year to bring you Crew program updates and a chance for you to hear from Crew Members directly on the impact they are making with the program.</p>
<p>The last Crew Town Hall was held on Dec 7th 2022. Please find a summary of the event below.</p>
<h2><strong>What Crew Members do</strong></h2>
<p>Crew Members listen to feedback from drivers and couriers in their region.</p>
<ul>
  <li><strong>Office hours: </strong>Virtual meetings to discuss your feedback.&nbsp;</li>
  <li><strong>Direct messages:</strong> Always available for you to share your thoughts with a Crew Member.</li>
</ul>
<h3><strong>Share your feedback with Uber</strong></h3>
<ul>
  <li><strong>Local feedback and fixes</strong>: Meetings with regionally specific teams from Uber to share feedback on how the app can be improved.</li>
  <li><strong>App features</strong>: Sessions with app engineers and product managers to provide feedback on existing and new features.</li>
</ul>
<h3><strong>Crew Member Accomplishments</strong></h3>
<p>Thanks to your feedback and the advocacy of Crew Members, here are some recent resolutions and improvements.&nbsp;</p>
<p><strong>Rides</strong></p>
<ul>
  <li>Improved the in-app navigation to suggest fewer left turns, intersection alerts, expand audio / video recording capabilities and provide in-app safety tips and resources</li>
  <li>Fixed painful pickups in hyperlocal areas e.g. Goat Island, Kahului Harbor and Buckley Space Force Base</li>
  <li>Updated inaccurate speed limits and turn navigations on highways and local interstates</li>
  <li>Updated the Uber app so you can now use its navigation function whenever: between trips, on a trip or heading to one!</li>
  <li>Ability to report riders with inappropriate names&nbsp;</li>
</ul>
<p><strong>Eats</strong></p>
<ul>
  <li>Clearer instructions for couriers that provide specific drop-off instructions for apartment complexes</li>
  <li>Couriers now receive notifications for upcoming large orders&nbsp;</li>
</ul>